Last updated: December 29, 2025
These Terms of Service ("Terms") govern your access to and use of the Tesseran QMS platform and related services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms.
If you are using the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" refers to that entity.
The Service is provided by Quokka Analytics LLC ("Quokka Analytics," "we," "us," or "our"). Tesseran QMS is a product and service name of Quokka Analytics.
Mailing Address:
Quokka Analytics LLC
95 3rd St 2nd Floor
San Francisco, CA 94103
Email: contact@quokka-analytics.dev
You may use the Service only in accordance with these Terms and applicable law. You are responsible for:
You agree not to:
You retain all rights, title, and interest in and to the documents, records, and other content you upload or store in the Service ("Customer Data"). Quokka Analytics does not claim ownership of Customer Data.
You grant Quokka Analytics a limited, non‑exclusive license to process Customer Data solely to:
Quokka Analytics may use aggregated and anonymized usage data to improve the Service, provided that such data does not identify you or your users.
The Service, including all software, documentation, designs, text, graphics, and other content provided by Quokka Analytics, is owned by Quokka Analytics or its licensors and is protected by copyright, trademark, and other intellectual property laws. Quokka Analytics retains all rights, title, and interest in and to the Service.
You may not copy, modify, distribute, sell, or lease any part of the Service or included software, nor may you reverse engineer or attempt to extract the source code of that software, except as expressly permitted by law or with our written permission.
Any feedback, comments, suggestions, or ideas you provide about the Service ("Feedback") may be used by Quokka Analytics without any obligation to you. You grant Quokka Analytics a perpetual, irrevocable, non-exclusive, worldwide, royalty-free license to use, modify, and incorporate any Feedback into the Service.
Quokka Analytics implements industry‑standard technical and organizational measures to protect Customer Data, including encryption in transit, multi‑tenant isolation, access controls, and comprehensive audit logging. Additional details are available in our Security & Compliance overview.
You are responsible for configuring your internal processes and controls to use the Service in a manner consistent with your regulatory obligations (including 21 CFR Part 11 and ISO 13485, where applicable).
In the event of a confirmed security breach affecting your Customer Data, Quokka Analytics will notify you without undue delay after becoming aware of the breach, consistent with applicable law and our legal obligations. Notifications will be sent to the email address associated with your account administrator or as otherwise specified in your account settings.
Quokka Analytics aims to provide a reliable, continuously available Service, but does not guarantee uninterrupted uptime. Early customers receive founder‑level support and best‑effort responses to issues, typically within 1–2 business days.
Planned maintenance and significant changes will be communicated where reasonably practical. Quokka Analytics may modify features from time to time, while striving to avoid breaking critical workflows without notice.
If you sign up for a paid subscription, fees and billing terms will be specified in an order form or pricing agreement. Unless otherwise stated, subscriptions renew automatically at the end of each term unless cancelled.
Trial periods, if offered, are provided "as is" with limited commitments. Quokka Analytics may modify or discontinue trial offerings at any time.
Quokka Analytics will treat Customer Data as confidential and will not disclose it to third parties except:
Quokka Analytics may engage third-party service providers ("Subprocessors") to assist in providing the Service. These Subprocessors may process Customer Data solely for the purpose of providing the Service and are contractually required to maintain appropriate security measures.
Our current Subprocessors include:
A complete and current list of Subprocessors is maintained in our Privacy Policy. We will notify you of material changes to our Subprocessors, and you may object to new Subprocessors by terminating your use of the Service.
The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Quokka Analytics disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non‑infringement.
Quokka Analytics does not warrant that the Service will be error‑free or uninterrupted, or that it will by itself ensure regulatory compliance. You remain responsible for your own quality system and regulatory obligations.
To the maximum extent permitted by law, Quokka Analytics's total aggregate liability arising out of or relating to the Service or these Terms will not exceed the fees paid by you for the Service in the twelve (12) months preceding the event giving rise to the claim.
In no event will Quokka Analytics be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenues, or data, even if advised of the possibility of such damages.
You may terminate your use of the Service by providing written notice or following the cancellation process available in the Service. Quokka Analytics may suspend or terminate access to the Service if you materially breach these Terms or use the Service in a way that harms Quokka Analytics or other customers.
Upon termination, you may request export of Customer Data within thirty (30) days following termination. Quokka Analytics will delete Customer Data within thirty (30) days after termination, except where retention is required by law, regulation, or legitimate business purposes (such as maintaining audit trails for compliance). For details on data retention periods, see our Privacy Policy.
Quokka Analytics may update these Terms from time to time. When changes are material, we will provide notice by updating this page and, where appropriate, by email or in‑app notification.
Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms.
These Terms are governed by the laws of California, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or the Service will be resolved exclusively in the state and federal courts located in San Francisco County, California, and you consent to the personal jurisdiction of such courts.
If you are located outside the United States, you agree that any dispute will be governed by the laws of California, United States, and resolved in the courts of San Francisco County, California, United States.
If you have any questions about these Terms, please contact:
Email: contact@quokka-analytics.dev